Terms & Conditions


  1. Definitions
    1. The Company “eXpert Man & Van” is trade name of BM Correct Ltd Co Reg No 10376488. Office address: 31 Toll Bar Court, Basinghall Gardens, Sutton, SM2 6AT, UK. The word used as “we”, “us” or “our” “the company” means eXpert Man & Van
    2. The Customer means customer/client of the company. The word used as “you” or “your” mean the customer.
    3. The Goods – any items and personal belongings that the client would like to be moved.
    4. The Contract, or the Agreement – written agreement between the company & the client, describing required service. Contract is deemed valid once booked via our Removal Quote in the website or via email.
    5. Our regulations explain the rights, duties and responsibilities of parties to the agreement between the Company & the Customer. By confirming the reservation with the company, you agree with the following
  2. Our Quotes
    1. Our quotes and prices, unless stated otherwise, do not include customs duties, ferries, toll roads & charges, inspections or any other fees and taxes payable to government bodies. It does not include us, taking responsibility for your goods. This could be as follows:
      1. Change in expenses due to the differing stated in the quotation given for regarding pickup and delivery of indicated floor.
      2. Change in expenses due to the differing stated in the quotation given for the van about the size of the ordered amount of goods carried.
      3. Change in expenses due to the differing set the quotation given for the amount ordered hours.
      4. Change in expenses due to the differing set the quotation given for the distance between moving from and moving to address.
      5. The change in costs that the difficulty or impossibility of delivery by the stairs, elevators, or gates, which are inadequate for free movement of goods without mechanical equipment or structural change or the approach road or drive is unsuitable for our vehicles for loading and unloading.
      6. Change in expenses arising from additional charges such as parking, the mandate for the lack of parking permits in a specified place or other fees or charges implemented by us on your behalf.
      7. Change in expenses resulting from delays or events beyond our control which increase or expand the resource or time spent on completion of agreed work.
      8. Change in expenses due to currency fluctuations or changes in taxation beyond our control.
    2. Works not included in the Quotation
      Unless agreed in writing, our quotation would not include any of the following:
      1. Removing and/or installing build-in furniture
      2. Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
      3. Take up or lay fitted floor coverings.
      4. Move items from/to loft, unless properly lit access to secure access.
      5. Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
  3. Responsibility
    1. Responsibility of the Company
      1. Our responsibility is to deliver your goods for you from “moving from address” to “moving to address” in the same condition as they were in at the time when they were packed or otherwise made ready for transportation.
      2. Responsibility of the driver is to secure all goods loaded in the van in a way to minimise any accidental damage during the transportation.
      3. The Company will provide appropriate insurance for the items only if the packing is done by the company and included in the quote.
      4. In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation. It is our responsibility to deliver them to you undamaged. By “undamaged” we mean in the same condition as they were immediately prior to being packed/made ready for transportation.
    2. Responsibility of the Client
      1. The client is responsible to provide the company with accurate information about the collection and delivery address including floor levels.
      2. The client is responsible to provide the company with full and accurate list of items that needs to be transported. Where multiple personal belongings are packed in boxes, the client shall advise the total umber of boxes, as well as approximate size of the (example: 5 large boxes, 2 small boxes, sofa, armchair & TV)
      3. The client is responsible to arrange adequate insurance cover for the goods submitted for removal.
      4. To obtain at their own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.
      5. Pay for any parking or meter suspension charges incurred by us in carrying out the work.
      6. Inform us if there are any height, weight or length restrictions for vehicles to access both properties
      7. Be present or represented throughout the collection and delivery of the removal.
      8. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
      9. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
      10. Made adequate preparation and stabilize all appliances or electronic equipment prior to their removal.
      11. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
      12. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them
      13. Provide Us with a correct and up to date contact address and telephone number during removal transit of goods
      14. Any valuable items such as jewellery, valuables, money should be when moving always with you and under your control. We take no responsibility for loss of cash, jewellery, valuables.
      15. .Other than because of our negligence or breach of contract, we will not be held liable for any loss or damage, costs or additional charges that may result from failure to discharge these responsibilities.
  4. Goods that cannot be transported
    Unless previously agreed in writing by the director or other authorized representative of the company, the following items cannot be declared for transport under any circumstances.
    1. Potentially dangerous, prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.
    2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
    3. Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.
    4. Perishable products and / or services that require a controlled environment.
    5. Any kinds of animals, birds, reptiles and fish.
    6. Goods which require special licenses (weapons and ammunition, etc.).

    Goods listed above may not be transported by us. We can not accept any liability in connection with the transport of these goods if they are not declared or communicated to transport without our consent or to inform us.

  5. Ownership of the goods
    1. By entering into this Agreement, you guarantee that:
      1. The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge.
      2. You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
      3. If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
      4. If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received confirmation from the third party.
  6. Cancellation or amendment of Service
    1. If for any reason you would like to cancel, postpone or amend the booked service, you have the right to do so, by sending us your request in writing (by email, or by post), which shall be received no later than 7 working days prior booked date.
      1. Failing to do so, the Company keeps the right to charge late cancellation/amendment fees, equals to 30% of the total booking.
    2. If any amendments of the quotation are are required, this will be subject to re-calculating the quote, taking in to consideration the new requirements, plus any additional administration or other associated fees.
    3. Where the client would like to postpone the service, We can only book it for the next available date. Specific days and times are not guaranteed.
  7. Variation of Quote/Contract
    1. Any difference in collection or destination address, which may result in longer travel distance shall be subject to an additional cost at £1.50 per mile after 10-th mile.
    2. It is responsibility of the Client to provide the company with List of Items (inventory list), which will accurately represent the items that needs to be moved. Any significant discrepancy between the the list provided by the client and the actual items could result in longer time for loading and/or additional fees associated with this.
  8. Payments
    1. Holding deposit is required upon booking a service. This payment is usually required to be paid by card or bank transfer.
    2. Balance payment in cash is required upon delivery to the destination address and prior the goods are unloaded.
      1. If payment is refused at this point, the company reserve the right to commandeer your goods until the settlement payment.
    3. Any invoice/s must be cleared in the our accounts no later than 7 calendar days from the date of the invoice.
    4. Failing to settle the balance payment in time will result in additional interest fee, as well as any associated late payment fees, administration charges and but not limited to, any solicitors, debt collectors, or other fees that may occur, during the payment claim procedure.
  9. Liability for loss or damage
    We are unaware about the value of your goods, therefore we limit our liability for our standard service, as follows
    1. In view of the limited liability shall not be liable for any loss or damage to their goods as a result of fire or explosion howsoever that fire or explosion was caused, unless it was negligence or breach of contract.
    2. In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract will not be held liable for any loss, damage or failure to the following items:
      1. Any of the restricted items in point 4.
      2. Bonds, securities, stamps of all kinds, manuscripts and other documents electronically held data records, and mobile phones.
    3. In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract will not be held liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances:
      1. Indirect or consequential loss of any kind or description.
      2. The normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable. This includes goods left within furniture or appliances.
      3. Any changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. (rain, snow, winds, etc.)
      4. Loss of or damage to China, glassware and fragile items unless they have been both professionally packed and unpacked by us or our subcontractors. In the event of an accident involving the owner packed container where damage would have occurred regardless of the quality packaging.
      5. For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence relating to external damage.
    4. We shall not be liable for delays or failures to provide the services under this Agreement as a result in circumstances not beyond the Company’s control
      1. War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
      2. Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack.
    5. Our liability will cease after delivery
    6. If We are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises We will pay You the cost of repairing the damaged area to a maximum limit of £75
  10. Damage to premises or other property than goods
    Our liability for loss or damage to premises or other properties is limited as follows
    1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
    2. If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
    3. If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.
  11. Delays in transit
    1. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
    2. We will do our best to arrive within the time scale stated, however arrival times are estimated.
    3. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc.). We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.
    4. If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
    5. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
  12. Disputes & Claims
    1. Any visible loss, damage or failure to deliver any goods, shall be reported by the client to a staff member upon delivery and unloading the goods.
    2. If any of the above is discovered after we leave the destination address, the client shall contact us in writing, providing us detailed information, no later than 7 calendar days after the delivery.
  13. Staff Abuse
    1. Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.
      The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
  14. Contact Information
    For any queries that you may have in relation to our services you can contact eXpert Man & Van as follows:
    1. Phone: 07525 127 160
    2. Email: info@expertmanandvan.co.uk
    3. Post: 31 Toll Bar Court, Basinghall Gardens, Sutton, SM2 6AT, UK